New 5 Year Manufacturer Product Warranty on JellyFish Lighting Eave Light Products

Eave Lighting and All Controllers and Power Supplies Warranty

The JellyFish Lighting Warranty is a one-year labor, five-year parts warranty.  The one-year labor is covered by the Authorized Dealer that performed the installation.  The five-year parts warranty is covered by JellyFish Lighting.  

This warranty is valid on all new installations and is not retroactive.  Effective March 2024

Landscape and Patio Lighting Warranty

The JellyFish Lighting Warranty for all Landscape and Patio Lighting  is a one-year labor, three-year parts warranty.  The one-year labor is covered by the Authorized Dealer that performed the installation.  The three-year parts warranty is covered by JellyFish Lighting. 

How does JellyFish Lighting handle warranties with Authorized Dealers?

Everything is handled on a case by case basis. We have you contact our Service Tech who will verify the issue.  If it is covered under warranty, he will issue an RMA and a return label for the return of the item.  He will arrange for a replacement to be shipped to you.

• Example Controller: You have a controller that is stuck in booting.  You contact our Service Tech who verifies it is stuck in booting.  He will give you an RMA number, he will mail you a return label, he will have a replacement mailed to you. 
• Example Bad Lights: We ask you to collect 50 lights [25 pairs] that have been replaced due to defective lights.  You call our Service Tech who will verify you have 50 lights that have been removed and replaced.   He will issue an RMA and a return label to return the lights.  He will arrange to have a new strand of lights mailed to you.  NOTE: We typically ask you to replace the last working light and the first not-working light when making repairs.  This is where your [25 pairs] come from.

NOTE: All warranty issues should be handled by the dealer.  The dealer should not be sending their custom to our Tech to process warranty issues.  

The actual warranty phrasing JellyFish Lighting uses in its sales agreements is as follows:

Warranty: Contractor agrees to provide the warranties listed herein to Customer according to the general terms and conditions
below, for a period of one(1) year for labor, five(5) years for eave light parts, and three (3) years for landscape and patio light parts, to
commence upon the completion of the system/Work (collectively, the “Warranty Period”).
a. Parts and Labor. Contractor shall warranty lights, power supply, labor and workmanship involved in an installation for a period
of time equal to the greater of (i) the Warranty Period, or (ii) the minimum required by law (collectively, “Parts and Labor Warranty”), as set forth below. The Parts and Labor Warranty is limited to the repair or replacement of the Jellyfish system.
Customer must make a claim for a Parts and Labor Warranty by contacting the office which did the installation.
i. Contractor warrants that Contractor’s labor to install the lighting system will be free from defects in workmanship
throughout the applicable Warranty Period. This labor warranty does not include any damages or defects in the lighting
system except to the extent solely caused by Contractor’s installation of the lighting system.
ii. Contractor warrants that all parts provided by Contractor as part of the lighting system will be free from defects in materials or workmanship throughout the applicable Warranty Period.
iii. The Parts and Labor Warranty does not cover any damage due to: (a) abuse, neglect, or intentional damage; (b) improper
use; (c) failure to follow the product instructions or failure to perform any preventive maintenance; (d) modification or
relocation; (e) unauthorized repair; (f) installation of parts other than those provided by Contractor; (g) corrosion and
normal wear and tear; or (h) external causes such as accidents or other actions or events beyond Contractor’s reasonable
control.
b. Telephone Support. Contractor agrees to provide free unlimited telephone support to Customer during its regular business
hours throughout the Warranty Period (“Telephone Support Warranty”).
c. Survival. The warranties contained in this section shall survive any termination of this Agreement but shall only be delivered
upon final payment from the Customer to Contractor. The warranties set forth in this Agreement are personal to Customer and may not be assigned or transferred to any third person, including any purchaser of Customer’s home.
d. Connectivity Not Warrantied. In connection with installation of the Jellyfish system, Contractor will use commercially reasonable
efforts to connect the Jellyfish system to Customer’s Wi-Fi. Contractor does not warranty the Jellyfish system's connectivity to
the existing home or business network, or the Wi-Fi connectivity from the Jellyfish system to any of the customer's devices, as
none of these devices were supplied by the Contractor—even if such lack of connectivity or workability impedes the ability to
operate the Jellyfish lighting system.
e. Significant and Extraordinary Events; Misuse. The Parts and Labor Warranty does not cover significant and extraordinary events
that might otherwise damage a home, its roof, its gutters or other fascia. An example, but not exhaustive, list of such events
includes fires, power surges, wind storms, and electrical storms. Additionally, the Parts and Labor Warranty does not cover misuse, abuse or alteration of the Jellyfish system, including as may relate to or arise from the failure to follow instructions or
directions for use of the Jellyfish system.
f. Disclaimer of All Other Warranties. Any implied warranties, including without limitation the implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. The Parts and Labor Warranty is the exclusive remedy
of the Customer. In no event shall Contractor be liable (whether in tort or contract) for damages in excess of the price paid to
Contractor for the Jellyfish system or for any indirect, incidental, special or consequential damages of any kind.